| Criteria
Description |
Criteria
Definition |
| 1.
Ease of Access to the relevant section |
The
council website has a direct link from the home page to the
dedicated Section or enables the user to directly locate the
Section through a basic A-Z search. |
| 2.
Online application database |
The
webpage has an online register of applications for building
control or environmental health licenses. The register is available
for public viewing. Only applicable to building control and
Environmental Health & Licensing |
| 3.
Facility to monitor applications online |
The
facility to track an application from validation through to
decision. The various stages between submission and decision
are tracked online and available to users for reference. Only
relevant to Building Control and Environmental Health. |
| 4.
Online Application submissions |
The
process of filling out an application form online and submitting
it electronically either directly to the council or via the
supporting external site. Not applicable to Trading Standards.
|
| 5.
On-line application fee payments |
Online
payment of fees to accompany electronic applications. Not applicable
to trading standards. |
| 6.
Facility to attach plans/documents to accompany online applications |
Electronic
copies of documents/plans accompanying applications can be attached
to online applications when submitted to the council. Only relevant
to Building Control & Environmental Health |
| 7.
General Information about the online services available and
how to access them |
Defining
the service for users and explaining how to access the services
online and the role and responsibility of service providers. |
| 8.
Service Charters and Standards |
Service
standards/Enforcement Policy &/or Customer Charter is available
to download online. Not applicable to trading standards. |
| 9.
Downloadable forms |
Standard
forms and/or letters can be downloaded and printed from the
Councils website. Forms are submitted via post and cannot be
submitted electronically. |
| 10.
Frequently Asked Questions (FAQ’s) |
Web-based
textual guidance to answer basic questions relating to the identified
processes. |
| 11.
Links to relevant/related websites |
Provide
links to relevant websites relating to the service. Includes
voluntary or professional organisations, national and regional
bodies etc. |
| 12.
Facility to submit complaints/report problems electronically |
Facility
to complete a complaint form online and submit it electronically
directly to the council. Relates to complaints about environmental
health issues, not the council service. Not applicable to Building
control. |
| 13.
Is the Building Control information displayed alongside planning
information |
The
building control service is presented online with the planning
service or there is a link to planning on the building control
webpage. Only applicable to Building Control. |
| 14.
Online Information about Air Quality |
Specific
information online about air quality, including standards, any
related initiatives, data etc. Only applicable to Environmental
Health. |
| 15.
Information on Environmental Health Inspections (e.g. food premises,
contaminated land) |
Guidance
about Environmental Health Inspections; why and how they are
carried out, by whom etc. May either be general guidance or
a specific strategy. Only applicable to Environmental Health. |
| 16.
Product Recall |
An
online list of products to be recalled (i.e. products that have
faults), with details of the brand name, product reference,
supplier etc |
| 17.
Downloadable leaflets/guidance sheets |
Leaflets/guidance
sheets relating to the service are available to download online. |
| 18.
Online Trading Standards guidance for businesses |
Online
Information specifically aimed at traders is provided on the
web in a defined ‘business/traders’ section. Only
applicable to trading standards. |
| 19.
Online Trading Standards guidance for consumers |
Online
Information aimed specifically at consumers. Only applicable
to trading standards. |
| 20.
Contact information |
Contact
details (telephone numbers/address/ email) for the service(s)
and relevant processes are provided in the on the web page |
